...I was told I needed a bar in the shower
Tuesday, 28 August 2018
Tuesday, 21 August 2018
Customer Service?
I took my Mondaine watch in for a new battery, to an authorised
dealer (Jago Jewellers, Market Place, St Albans) but when I collected the watch
I was told it was still not working and was advised to send it to the UK
service centre for repair under warranty.
The report came back: "Coil is scratched (rendering
it useless - Full service now required), smudges on movement plate. This
indicates an attempt to change the battery by an untrained individual. Regret
damage to the movement by interference from an unauthorised third party
invalidates the warranty".
I had to pay the full cost of the repair (£64.74) to get
my watch returned. I went in to claim this money from the shop where the damage
had allegedly been caused. The manager refused to accept the findings of the
service centre, but grudgingly offered to pay half the bill. Obviously I was
not happy with this and said I would post the facts regarding the matter on-line.
He said, "Go ahead" and stormed off to the back of the shop, never to
be seen again!
Wednesday, 15 August 2018
Monday, 13 August 2018
Wednesday, 8 August 2018
Saturday, 4 August 2018
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